Shipping Information

1. Standard delivery times

2. Processing time

It may take 1 to 2 business days after purchase to process your order.
We do not ship orders on weekends.

Please note : Unforeseen delays may occur. If there are any delays, please allow an additional 2-3 days , check with your local post office, or contact us at info@veliskin.com .

3. Shipping Methods and Costs

Standard delivery is offered with no minimum purchase.
You can also opt for premium delivery at €1.99 , which includes priority shipping, real-time tracking and secure delivery.

4. Exceptional delays

Some deliveries may be delayed, especially due to customs clearance. If your package is delayed, please wait a few more days. If the problem persists, contact your local post office or email us at info@veliskin.com . We are here to help.

5. Frequently Asked Questions (FAQ)

Can I change my delivery address?
Yes, please contact us within 24 hours of your order at info@veliskin.com . Once the package has been shipped, we will no longer be able to change the address.

What happens if I am not home when the delivery is made?
Typically, the delivery person will drop off your package in a secure location. If this isn't possible, you'll receive a notification with the next steps. Remember to track your package using the tracking link.

What should I do if my package is late or lost?
Delays may be caused by customs or logistical issues. If your order exceeds the estimated timeframe, please contact us at info@veliskin.com . We will work with you to resolve the situation.

Need help?
We are always available. Write to us at info@veliskin.com .